Listing posts categorized as ‘customer satisfaction’
Handling Angry Customers
Friday, January 4th, 2008
If you work as a front desk person or in a support department, you have to know how to handle complaints and unfortunately angry customers. An angry customer is very sensitive and with the right words you can avoid further irritating the customer and resolve the problem s/he has.
The rule of thumb of how one should handle an angry customer is to be patient. Speaking in a patient tone will calm down the angry customer. Being angry back at angry clients will not resolve the problem but make it further worse.
Posted in customer satisfaction, skills | 1 Comment »
